FREQUENTLY ASKED QUESTIONS
DOWNLOAD & DELIVERY
1. HOW WILL I RECEIVE MY PURCHASE?
All products are instant download.Your purchase will be delivered to you immediately upon purchase.
After your order is processed you will be transferred back to the site,where you will be able to download the files. We will also send
download information (links) to the email address you used to purchase your products.You can also access the links in the shop
once you are logged in . Go to ACCOUNT > choose DOWNLOADS and the links should be there to download.
If you have problems accessing your downloads feel free to contact us at email@example.com
2. I PAID BUT DIDN'T GET ANY DOWNLOAD LINKS!
Your links will be sent to the email address associated with your order made in the shop not the PayPal email, so make sure you’re checking
the correct email.
Also, be sure to check your junk/spam folder.
3. WHAT IS YOUR POLICY REGARDING REFUNDS?
Due to the digital nature of the products and the fact that it is a downloadable file NO REFUNDS will be given.
We do offer refunds for double purchases.
4. HOW CAN I ACCESS THE FONTS USED WITH THE TEMPLATE?
We do NOT include fonts with our templates since we don’t hold a copyright to them. We do though provide the list with the names of
the fonts used in the template (usually FREE fonts are used) and its up to you to google the fonts, download them and install on your
computer to be able to use them .We are happy to assist you if you are having issues finding a font so please don’t hesitate to email us.
5. IS THERE A DOWNLOAD LIMIT/EXPIRY DATE ON THE DOWNLOADS?
Yes there is. There is a limit of 3 clicks per download and also the links are valid for 30 days from the day of the purchase so please make sure you download your files right away as there is a $5 resetting fee.
6. WHAT IS YOUR POLICY REGARDING RESETTING THE DOWNLOAD LINKS?
We advise you to back up your files right away once you downloaded them as there is a $5 resetting fee for each time I need to reset your download links and its due prior to renewing them.
If you need your links reset please email me at firstname.lastname@example.org , I will send you a $5 invoice to your paypal email and once you pay I will renew the links for you.
TEMPLATE USAGE & SOFTWARE REQUIREMENTS
1. WHAT PROGRAM DO I NEED TO HAVE TO BE ABLE TO USE THE TEMPLATES?
You will need Adobe Photoshop or Photoshop Elements to use the templates. The templates are designed to be as user friendly as possible
however you must have a basic knowledge of Photoshop or Photoshop Elements to edit the templates.
2. ARE YOUR TEMPLATES COMPATIBLE WITH ELEMENTS?
Yes, the templates are compatible with Photoshop CS and Photoshop Elements.
3. WHAT CAN I USE THE TEMPLATES FOR?
Basically all of my templates come with PRO PHOTOGRAPHER LICENCE which means you are allowed to use my designs
in your photoraphy business ONLY as an add-on products to your sessions you sell to your exisiting clients only in the flattened printed form.
Making profit from my designs other then the one stated above IS PROHIBITED! You are not allowed to sell them to third party clients ,
you are not allowed to use my designs or parts of it to create other designs/templates you sell in shops or other venues in digital form
or printed form. No blog or website designs for sale. I do not offer commercial license for the aforementioned use.
1. WHERE CAN I PRINT THE FINISHED PRODUCT?
Most of our templates are created with WHCC (http://www.whcc.com ) or Miller’s Lab ( http://www.millerslab.com)specifications,
however you can tweak the specs to print the templates in another labs. Once you decide to print with another lab its up to you
to make sure whether you need to make slight adjustment to the bleed,trim lines, etc. Although we try our best to check for typos
and grammatical errors , it is your responsibility to proof the final template before printing . Also please make sure you check the colors,
bleeds, trim lines, texts and fonts of the template before printing. Oh Snap Boutique will not be held responsible for printing errors.
CUSTOMER SERVICE HOURS AND RESPONSE TIME
1. WHAT IS THE TIME FRAME REGARDING RESPONSE TO THE EMAIL?
Please be aware that our Customer Service Hours are Monday – Friday ONLY , 8 am – 1 pm GMT . No emails will be answered during the
weekends or on Holidays. Since we are based in Europe please be aware of the 8+ ( NYC ) time difference with the USA so if you emailed
us in the morning your time its already passed our Customer hours so your email should be read and answered the following day.
We do our best to answer all the emails asap.